Privacy Policy

Effective Date: [2025-04-01]

Introduction

Hamper Hub ZA (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with us.

Information We Collect

We may collect the following personal information:

  • Personal Details: Name, surname, contact number, email address, and physical/delivery address.
  • Payment Information: Billing details, payment method (note: we do not store credit card details, as payments are processed securely by third-party providers).
  • Order Details: Items purchased, special requests, and delivery preferences.
  • Communications: Emails, chats, and any other correspondence with our team.
  • Website Usage Data: IP address, browsing behavior, and preferences using cookies and analytics tools.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding your purchase, queries, or support requests.
  • To improve our products, services, and customer experience.
  • To comply with legal and regulatory obligations.
  • To send promotional content (only if you have opted in).

Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Delivery partners (e.g., Courier Guy, Paxi) to fulfill your orders.
  • Payment service providers for secure transaction processing.
  • Legal authorities if required by law or to protect our business from fraud or abuse.

Data Protection and Security

We implement appropriate security measures to safeguard your personal information from unauthorized access, alteration, or loss. These include encryption, secure servers, and access controls. However, no system is completely foolproof, and we cannot guarantee absolute security.

Your Rights Under POPIA

Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your data (unless legally required to retain it).
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Regulator if you believe your data is mishandled.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can manage or disable cookies in your browser settings.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing personal data.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.